1. Introduction

Welcome to GoneButGolden. These Terms and Conditions govern your use of our platform and services. By using our platform, you agree to these terms in full.

2. Service Description

GoneButGolden provides a platform to create, share, and preserve digital memorials and tributes for loved ones. Users may create tribute pages, upload content, and share memories with others.

3. Account Creation and Usage

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You may not share your account access with others.

4. User Conduct

Users agree to use the platform responsibly and respectfully. Prohibited actions include:

• Uploading content that is offensive, hateful, or violates the rights of others.
• Using the platform for unauthorized commercial purposes.
• Attempting to interfere with the platform’s operation or security.
• Impersonating any person or entity without consent.

Violation of these rules may result in suspension or termination of access.

5. Payments and Subscriptions

• Some features may require payment. Payment details and pricing will be displayed before purchase.
• Subscriptions are tied to tribute creation and are non-transferable.

6. Refund Policy

• Payments are generally non-refundable once services are accessed or tributes created.
• In the event of a billing error or duplicate charge, contact support within 7 days for resolution.
• Refunds for unused subscriptions may be considered at our sole discretion.

7. Content Ownership

Users retain ownership of content they upload but grant GoneButGolden a non-exclusive license to use and display it on the platform. We reserve the right to moderate or remove content that violates our policies.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected, used, and protected.

9. Dispute Resolution

Any disputes arising out of these Terms shall be resolved through good-faith negotiation. If resolution is not reached, the dispute may be handled through arbitration or small claims court under the laws of Kenya.

10. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the platform after changes implies acceptance of the revised terms.

11. Contact Us

If you have questions about these Terms and Conditions, please contact us at info@gonebutgolden.co.ke.